Enterprise Security 

• Management of thorough risk assessment projects to uncover security weaknesses, to outline solutions

• Site security, multifactor authentication, DLP (data loss prevention), and access management

Infrastructure for Disaster Recovery

• Perform Infrastructure build out of several multi-regional Data Centers

Correspondence Program Architecture

• Redesign utilizing first time integrations between SmartComm and HealthRules Payer 

• Development of process automation within correspondence program for maximum efficiency

• Enterprise letter server

Customer Service

• Workforce management for call center, IVR (Interactive Voice Response), and CTI (Computer Telephony Integration

Case Management system and analytics

• Tool review and selection

• Implementation and testing (SIT, UAT, Performance)